Privacy Policy

Last Updated: April 28, 2025

Introduction

Gill Truck & Trailer Services ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including heavy duty repair, light duty repair, mobility services, trailer repairs, truck repair, body shop services, emergency repair services, specialty vehicle services, truck sales, leasing & rentals, telematics, and parts & accessories.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information we Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Schedule repair or maintenance services
Purchase, lease, or rent vehicles
Request emergency repair services
Create an account with us
Subscribe to our newsletter
Request information about our services
Participate in promotions or surveys
Contact our customer service

This information may include:

Name, address, email address, and phone number
Vehicle information (make, model, year, VIN)
Payment information
Driver's license information (for rentals and leasing)
Commercial driver's license (CDL) information
Insurance information
Business information (for commercial clients)

Telematics Data

If you use our telematics services, we may collect:

Vehicle location and routing information
Vehicle performance data
Driver behavior data
Diagnostic information
Fuel consumption data
Engine hours and mileage

Automatically Collected Information

When you visit our website or use our mobile applications, we may automatically collect:

How we use your Information

We may use the information we collect for various purposes, including to:

Provide and maintain our services
Process and fulfill your requests for repairs, parts, or vehicle purchases/rentals
Communicate with you about your service appointments, transactions, or account
Send you service reminders and maintenance recommendations
Improve our repair services and customer experience
Develop new services or features
Process payments and prevent fraudulent transactions
Provide emergency repair services
Analyze telematics data to optimize vehicle performance
Send marketing communications about our products and services
Comply with legal obligations

Sharing your Information

We may share your personal information in the following circumstances:

With service providers who perform services on our behalf (payment processors, telematics providers, parts suppliers)
With vehicle manufacturers for warranty claims or recalls
With insurance companies (with your consent) for claim processing
With business partners for co-branded offerings or promotions
With affiliated companies within our corporate group
In connection with a business transaction (merger, acquisition, or sale)
When required by law or to protect our rights
With your consent or at your direction

Truck Sales, Leasing & Rentals Truck Sales

If you purchase, lease, or rent a vehicle from us, we collect additional information necessary to complete these transactions, including:

This information is used to process your application, verify your identity, and establish appropriate terms for your transaction.

Telematics and Vehicle Data

Our telematics services collect data about your vehicle's operation, location, and performance. This information is used to:

Provide remote diagnostics
Monitor vehicle health
Optimize maintenance schedules
Improve fuel efficiency
Offer roadside assistance
Enhance fleet management services (for commercial clients)

You may have options to control or limit certain telematics data collection through your account settings.

Emergency Repair Services

When you request emergency repair services, we may collect location data and information about your vehicle's condition to provide prompt assistance. This information helps us dispatch appropriate resources and prepare for the necessary repairs.

Parts & Accessories

If you purchase parts or accessories from us, we collect information about your order, including:

This information is used to fulfill your orders, recommend appropriate parts, and inform you about relevant promotions or recalls.

Specialty Vehicle Services

For customers with specialty vehicles requiring custom modifications or specialized repair services, we may collect detailed information about vehicle specifications, intended use, and customization requirements to provide appropriate services and maintain records of modifications.

Your Choices

You have certain choices regarding how we use and disclose your information:

Opt-out of marketing communications
Update or correct your personal information
Request access to your personal information
Delete your account (subject to legal retention requirements)
Disable cookies through your browser settings
Opt-out of telematics data collection (may limit certain services)

To exercise these choices, please contact us using the information provided at the end of this Privacy Policy.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining repair and service records as required by federal, state, and local regulations governing commercial vehicle maintenance.

Children's Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Gill Truck & Trailer Services
2330 Enterprise Park Place, Indianapolis, IN, 46218, USA
Contact Number: 317-348-2424
Email: info@gillrepair.com

Additional Rights for California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information:

To exercise these rights, please contact us using the information above.

Additional Rights for Nevada Residents

Nevada residents have the right to opt out of the sale of certain personal information to third parties. Nevada law defines "sale" differently from the CCPA. We do not sell personal information as defined under Nevada law.

Additional Rights for Residents of the European Economic Area

If applicable, residents of the European Economic Area (EEA) have certain rights under the General Data Protection Regulation (GDPR), including:

Right to access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object to processing